Shipping policy
Shipping Policy
Last updated: 23 Dec 2025
Made to Order
Each artwork is produced just for you. Production begins once payment clears.
Where We Ship
We ship worldwide using vetted fine-art production partners.
Production Time (Before Shipping)
Typical production windows (business days):
- Archival paper (unframed): 5–9
- Acrylic / Metal / Alu-Dibond: 9–16
- Oversize (≥ 60") or custom finishes: 12–22
- Framing / special mounting: +7–12
You’ll receive tracking information via email as soon as your artwork ships.
Holiday & Peak Periods
From November–January (and around major holidays), allow an extra 5–7 business days for production. Carriers may add 2–5 days in transit. These are estimates, not guarantees—ordering early is strongly recommended.
Transit & Carriers
We use premium carriers like UPS, FedEx, DHL, or insured freight for large pieces. Transit times vary by destination and shipping method. Oversize orders cannot ship to P.O. Boxes.
Split Shipments
Multiple items may ship separately depending on size, format, or production facility. Each shipment will have its own tracking number.
Duties, VAT & Import Fees
International orders are sold DAP (Delivered At Place). Buyers are responsible for any customs duties, taxes, or import fees.
Address Changes & Accuracy
Please confirm your shipping address at checkout. Most changes can be made within 24 hours.
After dispatch, rerouting (if possible) or redelivery fees are the buyer’s responsibility.
Delivery Issues
If tracking shows “delivered” but you haven’t received your package, notify us within 48 hours so we can initiate a carrier trace. Replacements are handled case-by-case.
Damage or Defects
Contact us within 7 days of delivery with your order number and clear photos of the box, inner packaging, the full artwork, and any damage.
Keep all packaging until we advise next steps.
Our solution: reprint and replace. Refunds are only issued when replacement is not possible.
Lost in Transit
If a shipment is confirmed lost by the carrier, we will reprint and reship after the claim is approved.
Need Help?
We’re happy to assist with shipping questions and custom-order inquiries.”